On-demand CRM is a hot

thing these days!

As webpronews puts it best:

On-demand solutions offer good value to the

customers, which is why companies such as Microsoft and Oracle are now joining the established players such as

Salesforce.com.

On-demand CRM provides enterprises with the opportunity to concentrate on their core-competencies and

let the hosted provider take care of the maintenance and technical aspects. According to research firm IDC, the on-demand CRM

was of $ 4.2 billion in 2004 and will rise to $ 10.7 billion by 2009.

As against on-premise solutions, on-demand

solutions are easier and quicker to install. The process of installing and deploying a traditional CRM can be a long-drawn

process that may take anywhere between nine to twenty-four months. It begins with the purchasing of the required hardware,

enlisting the help of professionals for configuring the hardware, setting up a data center, configuring routers, and making

arrangements for backups.

More details here:

http://justinlyonandsimulation.blogspot.com

Simulation

Science specialists work with clients to build a custom simulation of the problem being studied to assist decision-makers in

seeing the complexity of the situation so they can 'rise' above it and focus on activities that benefit the entire

company.

For a telecom we build a simulation tool that enables the future performance of the company to be

estimated based on the implementation of different Customer Management strategies.

We pulled together the

resources to support:

• A process to gain a shared understanding of the drivers, issues and potential options

• A simulation that can quantify and trade off competing options

Customer Management strategies will

impact on the telecom's performance as measured by KPIs. However the KPIs should not be viewed as independent.